Terms of Service

This site is for information about envisiona's services. Use it for lawful purposes only. Don't copy the site at scale, probe it for security weaknesses, or send it spam through the forms.

The text, design and code of this site belong to envisiona unless stated otherwise. Client names, logos, screenshots and testimonials belong to the clients and appear here, with their agreement, to show our work.

When you send us a message or a conversion audit request, we use what you send to reply to you. See our Privacy Policy for details.

The information on this site is general. Results from any project depend on many things outside our control, such as your market, your offer, and your traffic. Nothing on this site is a promise of a specific result.

We link to client sites and other third-party sites. We don't control them and aren't responsible for what they say or do.

To the extent the law allows, envisiona isn't liable for losses that come from using this website or relying on its content.

We may update these terms. The effective date at the top shows the latest version.

Each project starts with a short written proposal that lists the scope, price and main agreements. When you reply by email with your go-ahead, the proposal and these terms become our agreement. If the proposal and these terms differ, the proposal wins.

• A 50% deposit is required to begin the project.
• The remaining 50% is due on completion and your sign-off.
• Invoices are sent electronically through Wave Accounting, from noreply@waveapps.com. Payment is due on receipt.
• We accept all major credit cards. E-transfer or bank transfer to info@envisiona.ca is preferred.
• Prices are in Canadian dollars. Applicable taxes (HST) are added.
• The deposit is non-refundable.
• Late or withheld payments may pause work, without prejudice. Changes to the scope may change the final amount.

Each stage of the project includes one round of revisions.

• A minor revision is a small change, such as text edits or image swaps.
• A major revision is a redesign of a page or section.

Additional revisions are billed at $95/hr, in 15-minute increments, or quoted as a fixed price when that makes more sense.

You give us the content, branding and feedback we ask for, in good time. Delays on your side move the timeline. You confirm you have the right to use any content, images or logos you give us.

Once the project is paid in full, the final design and content we create for you belong to you. Third-party tools, themes, fonts and plugins stay under their own licences.

We may show the finished project in our portfolio and case studies. If you'd rather we didn't, tell us and we won't.

Your site includes 30 days of unlimited support after it goes live. Send requests to info@envisiona.ca. After 30 days, ongoing support and a la carte services are available at $95/hr, billed in 15-minute increments, or quoted as a fixed price when that makes more sense.

If envisiona hosts your site, hosting renews every year and is paid by credit card. This is required for hosting. The annual price depends on the platform, the website's requirements and any third-party tools it uses, and is set out in your proposal. We send a reminder before each renewal.

If a renewal payment fails, you have 30 days to fix it. After that, we pause your hosting and won't republish your site until the payment is made.

envisiona keeps your business information private, including customer data, business plans and financial information, and won't share it with anyone without your written consent.

Either of us may end the project with written notice. You pay for the work done up to that date. The deposit is non-refundable.

envisiona works as an independent contractor, not as your employee.

Your approved proposal and these terms are the whole agreement between us. Changes need to be in writing, and an email counts.

These terms follow the laws of the Province of Ontario and the federal laws of Canada that apply there.